Privacy policy

Last updated: September 21, 2026

This Privacy Policy explains how Qelmarzano (“Qelmarzano,” “we,” “us,” or “our”), operated by Rugao Smiling Healthcare Teconolgy Dev Co.Ltd., collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from www.qelmarzano.com (the “Site”), contact us, or otherwise interact with our services.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

- Contact information, such as your name, billing address, shipping address, email address, and telephone number;
- Order and transaction information, such as products purchased, order history, discounts, returns, refunds, and fulfillment status;
- Payment-related information. Payments are processed by Shopify and other payment providers. We do not receive or store your complete payment card number;
- Account information, if you create or use a customer account;
- Communications, reviews, survey responses, support requests, and other information you choose to provide;
- Device and usage information, such as IP address, browser and device type, cookie identifiers, pages viewed, referring URLs, and interactions with the Site or our advertisements; and
- Information from service providers, advertising partners, social media platforms, fraud-prevention providers, and other third parties, where permitted by law.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

- Provide the Site and fulfill our contract with you;
- Process payments, orders, shipping, delivery, returns, refunds, and customer service requests;
- Verify information, prevent fraud, protect the Site, and maintain security;
- Communicate with you about orders, products, policy changes, and service messages;
- Send marketing communications where permitted by law and according to your choices;
- Personalize and improve the Site, products, advertising, and customer experience;
- Measure Site and advertising performance and understand how visitors use our services;
- Comply with law, enforce our terms and policies, and protect our rights and the rights of others; and
- Support a business transaction such as a merger, financing, acquisition, reorganization, or sale of assets.

SHOPIFY HOSTING AND ENHANCED SERVICES

Our store is hosted by Shopify. Shopify collects and processes personal information when you visit or make a purchase from our store. Shopify may also process information about your interactions with this store, other merchants, and Shopify to provide and improve services, personalize experiences, understand engagement, prevent fraud, and provide more relevant advertising, subject to applicable law and your privacy choices.

Information may be shared with Shopify and other service providers located in countries other than your own. To learn more about how Shopify processes consumer personal information and how to exercise rights directly with Shopify, review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers and the Shopify privacy portal at https://privacy.shopify.com.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

- Shopify and companies that provide hosting, checkout, payment, analytics, customer account, fraud-prevention, marketing, and other ecommerce services;
- Payment processors, fulfillment partners, warehouses, carriers, and delivery providers as needed to complete your order;
- Professional advisers, insurers, auditors, and other service providers that support our business;
- Advertising and analytics partners, subject to applicable consent and opt-out requirements;
- Government authorities, courts, regulators, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, and security; and
- Parties involved in an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business.

We do not sell personal information for money. Some disclosures for cross-context behavioral advertising or targeted advertising may be considered “selling,” “sharing,” or “targeted advertising” under certain privacy laws.

COOKIES AND SIMILAR TECHNOLOGIES

We and our partners, including Shopify, use cookies and similar technologies to operate the Site, remember preferences, perform analytics, prevent fraud, personalize your experience, and provide advertising. Where required, non-essential cookies are used only after consent.

You can manage available cookie choices through the cookie banner or privacy settings displayed on the Site. You can also control cookies through your browser, although blocking essential cookies may prevent checkout or other Site functions from working correctly.

TARGETED ADVERTISING AND PRIVACY CHOICES

Where required by law, you may opt out of the sale or sharing of personal information and the use of personal information for targeted advertising by using the “Your Privacy Choices” or data-sharing opt-out link in the Site footer. When supported and legally required, we also honor Global Privacy Control signals through Shopify’s customer privacy tools.

You can unsubscribe from promotional email by using the unsubscribe link in the message. You may still receive non-marketing communications concerning your orders or our business relationship.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information; to restrict or object to certain processing; to withdraw consent; to opt out of certain sale, sharing, or targeted advertising; and to appeal a decision regarding a privacy request. You will not receive discriminatory treatment for exercising an applicable privacy right.

To submit a request concerning information controlled by Qelmarzano, email evelyncheng@lumiratextile.com. We may need to verify your identity and request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

RETENTION

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods vary according to the type of information and the reason it is processed.

SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

CHILDREN

The Site is intended for use by adults. We do not knowingly collect personal information from children under 13 without legally required consent. Products intended for children must be purchased by an adult. If you believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete it.

INTERNATIONAL DATA TRANSFERS

We and our service providers may process personal information in countries other than the country where you live. Where required, appropriate safeguards are used for international transfers. Privacy protections and government access rules may differ by country.

THIRD-PARTY SITES

The Site may link to Amazon, social media platforms, or other third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy. Review those policies before providing information to a third party.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in law, our practices, or our services. The “Last updated” date above identifies the current version. Where required, we will provide additional notice of material changes.

Trade name: Qelmarzano
Operator: Rugao Smiling Healthcare Teconolgy Dev Co.Ltd.
Email: evelyncheng@lumiratextile.com
WhatsApp: +18664396864
Physical address: No. 111 Chuangyuan Road, Xiayuan Town, Rugao City, Jiangsu Province
Website: https://www.qelmarzano.com