Shipping policy

SHIPPING POLICY

Last updated: September 21, 2026

This Shipping Policy applies only to orders placed directly on www.qelmarzano.com. Delivery terms for an order placed on Amazon or another marketplace are shown by that marketplace and may be different.

SHIPPING DESTINATIONS

Our current standard checkout shipping options are configured for eligible addresses in the United States. An international order can be accepted only if the destination and an available shipping service appear at checkout. If checkout does not offer a shipping option for your address, we cannot accept the order through the Site at that time.

UNITED STATES SHIPPING OPTIONS

- Standard Shipping: USD 8.00; free for eligible orders of USD 70.00 or more; estimated 3–5 business days.
- Express Shipping: USD 15.00; estimated 1–2 business days.

The shipping charge and delivery estimate displayed at checkout for your address and order are the controlling estimates. Business days exclude weekends and carrier holidays. Delivery times are estimates and are not guaranteed unless we expressly state otherwise in writing.

ORDER PROCESSING

Orders are reviewed and prepared for shipment on business days. We may contact you if payment, inventory, address, fraud review, or another issue requires clarification. Once your order ships, we will send a shipping confirmation with available tracking information.

ADDRESS ACCURACY AND CHANGES

You are responsible for providing a complete and accurate shipping address. If you need to change an address, contact evelyncheng@lumiratextile.com immediately. We can change the address only if the order has not entered fulfillment or shipped. Additional charges caused by an incorrect or incomplete address may be the customer’s responsibility to the extent permitted by law.

TRACKING AND DELIVERY

Tracking information may take time to update after the carrier receives the package. A carrier scan or estimated delivery date is not a guarantee. Delivery may be delayed by weather, holidays, high volume, customs, address issues, carrier disruptions, or events outside our reasonable control.

If tracking shows “delivered” but you cannot find the package, check the delivery location, household members, neighbors, building management, and the carrier first. Then contact us promptly with your order number so we can review the available delivery information.

DAMAGED OR LOST SHIPMENTS

If a package arrives visibly damaged, keep the product and all packaging and contact us promptly at evelyncheng@lumiratextile.com with your order number and photographs. If tracking does not update or the package appears lost, contact us so we can work with the carrier and determine an appropriate remedy.

INTERNATIONAL ORDERS, DUTIES, AND TAXES

If international shipping becomes available for your destination, carrier-calculated rates and available services will be displayed at checkout. Unless checkout expressly states that duties and import taxes are prepaid, the recipient is responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. Customs processing may delay delivery.

ORDER CANCELLATION

Cancellation requests are governed by our Return and Refund Policy. A shipped order cannot be canceled.

CONTACT

Email: evelyncheng@lumiratextile.com
WhatsApp: +18664396864
Website: https://www.qelmarzano.com